Refund Policy

At Alifant, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day hassle-free return policy.

Eligibility for Returns

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Perishable goods (such as those which need to be in cold chain constantly) and personalized items cannot be returned for safety reasons.

• Clearance or final sale items are non-refundable.

How to Initiate a Return

1. Contact Us – Email our support team at the Contact Page or call +44 (747) 720-5295  with your order number and reason for return.

2. Pack and Ship – Securely pack the item and drop it off at your nearest shipping centre.

3. Get Your Refund – Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will send a replacement at no additional cost.

Questions?

Our friendly customer support team is here to help! Reach out at

email

or call +44 (747) 720-5295.